Shipping policy

At RangVastram, we are committed to ensuring that your orders are delivered accurately, securely, and in a timely manner. This Shipping Policy outlines the terms under which products are shipped within India and internationally, in compliance with applicable Indian laws including the Consumer Protection Act, 2019, the Legal Metrology (Packaged Commodities) Rules, 2011, and other relevant regulations.

1. Order Processing and Dispatch

  • Orders are typically processed and dispatched within 24–48 business hours (excluding weekends and public holidays)

  • Processing timelines may vary based on:

    • Product availability

    • Order volume

    • Operational conditions

  • Customers will receive:

    • Order confirmation

    • Dispatch notification with tracking details

2. Shipping Coverage

  • We deliver across all serviceable pin codes in India through trusted logistics partners such as:

    • Delhivery

    • BlueDart

    • XpressBees

    • Shadowfax

    • DTDC

  • International shipping may be available on request, subject to feasibility and customs regulations

3. Shipping Charges

Domestic Shipping (India):

  • ✅ Free shipping on all standard deliveries

International Shipping:

  • Charges calculated at checkout or shared separately

  • Customs duties and taxes must be paid by the customer

4. Insurance and Risk of Loss

  • All shipments are insured during transit

  • Delivery requires a signature confirmation

  • Once delivered:

    • Responsibility transfers to the customer

  • If delivered to another recipient:

    • Their signature confirms successful delivery

5. Taxes and Duties

  • All prices include GST as per Indian laws

  • For international shipments:

    • Customs duties, taxes, and clearance charges are the customer’s responsibility

6. Estimated Delivery Timelines

  • Domestic Deliveries: 3–7 business days

  • Remote Areas: 10–12 business days

  • International Deliveries: 10–21 business days

⚠️ Delays may occur due to:

  • Natural calamities

  • Government restrictions

  • Courier delays

7. Packaging Standards

  • All products are packed in tamper-proof, protective packaging

  • Parcels include:

    • Product details

    • Seller information

    • Customer care details

    • Pricing

8. Undeliverable Orders

If delivery fails due to:

  • Incorrect address

  • Multiple failed attempts

  • Refusal to accept

Then:

  • Parcel will be returned to our warehouse

  • Reshipping will be done after:

    • Address confirmation

    • Payment of reshipping charges (if applicable)

9. Tracking and Communication

  • Customers can track orders via:

    • Tracking link

    • AWB number

📧 Email: rangvastraminfo@gmail.com

10. Dispute Resolution and Jurisdiction

  • All disputes are subject to Surat, Gujarat jurisdiction only

  • Governed by the laws of India

✅ Final Statement

RangVastram is committed to providing a smooth, reliable, and transparent delivery experience. We continuously work to improve our logistics and customer satisfaction.